Frequently Asked Questions
GENERAL BOOKING QUESTIONS
Yes! You can adjust your numbers up until the 90-day check-in. At that point, your numbers will need to be finalized.
You can cancel up to 90 days before your scheduled date; however, the retainer is non-refundable. For rescheduling, we simply move everything to your new date at no additional cost.
Our basic bridal package includes your trial and wedding day hair and makeup. We also offer a variety of add-ons, including hand-tied extensions, rental extensions, bridal party blowouts, and second-look styling on your wedding day. For a full list of services, visit Weddings → Brides and scroll down to “Services,” or check out our Instagram highlight titled Bride Services.
There is no maximum number of people we can accommodate, but it does depend on our team’s availability. Let us know your party size, and we’ll do our best to make it work!.
The timing varies based on your desired style, but on average, bridesmaids take about 30 minutes per person, while brides are scheduled for an hour. Exact timing may vary depending on the wedding and specific requests.
If your artist or stylist is sick on your wedding day, we will arrange for another professional from our team to take their place. You will never be left without a stylist!
Yes! Our artists are professionally trained and experienced in working with all hair types and skin tones, ensuring every client looks and feels their best.
If you have a specific artist in mind, you’re welcome to request them. Otherwise, we’ll send you a questionnaire and match you with an artist whose expertise and style align with your vision. All of our artists are highly skilled and experienced in creating a variety of bridal looks, ensuring you feel confident and beautiful on your big day.
Many brides book a year or more in advance without knowing their exact end time (time they need to be ready on wedding day), which is completely normal. We ask for your best estimate, and by the time of your trial, we’ll have a clearer idea of the timing. This helps us finalize our schedule to ensure a smooth and stress-free wedding morning.
Your start time depends on your specific hair and makeup styles, as each look requires a different amount of time. We’ll have a better idea after your trial and will finalize your schedule based on that.
The number of artists assigned to your wedding depends on your party size, timeline, and specific needs. We aim to provide the most efficient setup for your day. As we get closer to your wedding, additional artists may be available for an extra fee if needed.
The retainer is $300. Of that, $100 is a non-refundable fee that covers all communication and coordination leading up to your wedding. The remaining $200 is applied toward your final payment.
TRIAL & CONSULTATION QUESTIONS
Yes! Your contract includes a hair and makeup trial as part of your pricing.
We recommend scheduling your trial 4-6 weeks before your wedding. At the 90-day mark, we’ll reach out to provide you with date options for your trial.
Trials take place at our beautiful Bridal Suite located at 500 S Main St North Canton, OH 44720 on Mondays.
We recommend bringing any accessories you plan to use on your wedding day, such as your veil, hair accessories, and earrings, to your trial. Don’t worry if you don’t have them yet—we have a variety of veils, earrings, and hairpieces in different styles for you to try out.
Yes! Based on your questionnaire, we’ll have an idea of your preferences. If you’d like to try different hairstyles or makeup looks during your trial, we’re happy to explore other options, as long as it’s within reason and time permits.
If you’re not happy with your trial look, feel free to email us, and we’ll make any necessary adjustments. If you’d like a second trial, we can schedule one for an additional charge.
Yes, the artist you have for your trial will be the same person on your wedding day.
Yes, we can schedule a trial for your mom when we set up your own trial, typically 4-6 weeks before the wedding. We have plenty of mom & daughter trials together.
Yes, the artist you have for your trial will be the same person on your wedding day.
All travel fees and additional charges are included in your contract, so there are no surprises.
Yes, we frequently accommodate mothers, grandmothers, and flower girls! We’d love to help make everyone feel special.
We bring all our own lighting and equipment. All we need from you is a barstool chair for makeup, a regular chair for hair, and a table. Most venues provide these, but please confirm with your venue to ensure everything is set up.
MAKEUP SPECIFIC QUESTIONS
Our artists use both airbrush makeup and traditional foundation, depending on the bride’s skin type, texture, and preference. For more details on the differences between the two, check out this video.
We tell all our brides that makeup is makeup—if you’re crying a lot and wiping your face constantly, your makeup may wear off earlier. However, our artists ensure your makeup is durable enough to withstand tears and emotions throughout the day. Just be mindful when wiping your face to help keep it in place.
Yes, we can definitely cover blemishes and acne. While we don’t typically focus on tattoo coverage, we can address skin imperfections with our makeup techniques to ensure you look flawless.
Yes, false lashes are included in your pricing. The artist will try different lashes to ensure they’re the perfect fit for your look.
Our artists use a wide range of professional, high-end makeup brands that are chosen to best match your skin type and tone. Any allergies or sensitivities can be discussed during your consultation. If you have a preferred makeup brand, feel free to bring it to your trial, and we can discuss it with your artist.
Yes, we offer touch-up services for an additional charge. These can be booked based on an hourly rate or as a second look option, depending on availability.
HAIR SPECIFIC QUESTIONS
Your artist will provide guidance on when to wash your hair, based on the style you choose. We also offer blowouts the night before your wedding to help ensure your hair is perfectly prepped.
We offer both rental and for-purchase clip-in extensions, and we can install them on your wedding day. Additionally, we offer a more permanent option of hand-tied extensions that you can enjoy throughout your engagement.
Absolutely! Our artists are experienced in working with all hair types, including natural, curly, and textured hair.
We offer a selection of hair accessories that you can try out and purchase on your trial day. However, you’re also welcome to bring your own accessories if you have a specific look in mind.
LOGISTICS & WEDDING DAY QUESTIONS
We come to you! We handle all bridal services on-location, except for trials. However, we also have a bridal suite available if you’d prefer to come to us with your party for your wedding day services.
As your wedding day approaches and your timeline is finalized with your photographer and other details, we’ll create a schedule that fits your needs. We’ll have a better idea of our exact arrival time after your trial.
Your artist will provide specific instructions on how to prepare your hair based on the look you’ve chosen. Additionally, we’ll send a bridesmaid prep guide in your final confirmation the week before your wedding to help everyone get ready for hair and makeup.
Bridesmaids don’t have to get both hair and makeup—they can choose to have just hair or just makeup done if that’s what they prefer.
Unfortunately, we are unable to accommodate last-minute add-ons on the day of the wedding. We require you to finalize your numbers and services 90 days prior to wedding day.
YES! We have experience with a variety of cultural weddings and are familiar with different traditions and styles. We’re excited to help create a look that honors your cultural heritage.